Data Lake Inc. has launched its official centralized hotline, DLIVRS (Data Lake Instant Voice Response System), reinforcing its commitment to responsive, efficient, and customer-centric service.

DLIVRS serves as a single point of contact, streamlining how customers, partners, and stakeholders connect with Data Lake and ensuring inquiries are routed quickly and accurately to the appropriate support team. Through an interactive voice response (IVR) system, callers are guided through a simple menu directing them to dedicated lines for Sales, Customer Support, and Billing and Collection, enabling faster handling and clearer resolution of concerns.

Customers may dial the official hotline at +63 2 8423 7362. Calls may be recorded for quality monitoring, and information may be used for service-related transactions.

Sales inquiries include questions on products and services, plans and pricing, availability, and new purchases, with calls redirected to an available sales representative. Customer Support assists with installation concerns, connectivity issues, troubleshooting, and service support, escalating cases as needed until resolved.

Billing and Collection addresses outstanding balances, payment reminders, and settlement arrangements. Sales, Billing, and Collection inquiries are handled during office hours from 8:00 AM to 5:00 PM, while calls received outside office hours are routed to Technical Support, which is available 24/7.

DLIVRS is designed to deliver faster, smarter, and more reliable assistance, reflecting Data Lake’s dedication to seamless service and operational excellence. This initiative reinforces Data Lake Inc.’s ongoing focus on building scalable, customer-focused systems that strengthen service delivery and support its growing operations. For communications support, customers may contact promos@datalake.ph.