Frequently Asked Questions
Can I use extra router when I use Starlink?
Yes. You can connect additional routers. switches, and you can directly connects the Starlink to laptop. The Starlink kit includes Ethernet cable which other end is rj45 that can be connected to other devices. And we also offers Ethernet Adapter as an accessories that can be used to have wireless and wired connection simultaneously.
What impact does severe weather have on our signal?
Rainy and cloudy weather can have minimal effect on the speed. Up to 5%-10% slower than your usual connection speed.
What is the difference between residential starlink and High Performance Starlink?
The High Performance Starlink service surpasses the Residential service in terms of performance, thanks to its unique Power Supply Unit (PSU) feature, which is not available in the Residential service package. This PSU plays a crucial role in providing enhanced power and signal amplification during adverse weather conditions, such as cloudy or rainy seasons. As a result, the High Performance option is notably less affected by inclement weather, ensuring a more reliable and consistent internet connection compared to the Residential service. In terms of service, the High Performance Starlink package offers a feature called “Premium Data,” providing users with a higher priority in data usage. Unlike other plans, the speed of the High Performance option remains consistent and unaffected by the level of congestion on the Starlink network in your area. This ensures a more reliable and stable internet experience, even during peak usage times.
How to use the Starlink Application?
Download the app via Google Play Store or App Store. Open the app, select the “Visibility”, “Check for Obstructions”, choose what Starlink you have, then “Confirm”. Click “I’M READY”, face it clear sky and wait for it to finish scanning. Once it is finished, you can place the Starlink to the area where you scanned the sky and face it due North.
How can I monitor our data usage?
Customer dashboard is still under development. For now we can update you regularly with your usage maybe weekly or at an interval of your choice.
How can I monitor my Starlink's performance?
Using the Starlink App you will be able to monitor the speed test of your connection and check in the visibility if your antenna is in great place or obstructed. You can also check the range of your antenna.
How can we integrate Starlink to our own network/system?
Can easily tap to network from PSU to switch/firewall/router using PSU to Ethernet Cable disabling the Starlink Wireless Access Point, else, can use Ethernet Adapter to enable the Wi-Fi router while connecting an RJ45 to the network/system. REMINDER: since Starlink provides a DHCP issued Carrier Grade NAT (CGNAT) it can cause issues or concern to client, such as Security & Application Compatibility. The quick fix on ISP side is always Static Public IP or Dedicated line that we cannot provide. The only option for this is using VPN.
How many months/years for warranty?
Starlink warranty is 6 months, Warranty on Equipment is for six (6) months beginning from the date of delivery of the equipment. Repair and replacement of equipment with manufacturing defects shall be on a “Return to Base” basis, at such location as directed by the Service Provider. There is no warranty on accessories and equipment other than the STARLINK KIT.
How many Public IP's or do you have IP block?
Each Starlink antenna is configured with 1 CGNAT public IP.
Can we use our own Router?
Yes. In the Starlink Kit, RJ45 to Power Adapter Cable is included.
How much time does it takes for Starlink to fully optimize?
Ideally, it is recommended to have 24-48 hrs uptime for it to be fully optimized.
Can I move my Starlink to a different location?
Yes, but it should be within 3km of your registered location for the Enterprise plan.
Does our Starlink provide internet connectivity if we place it indoors?
No. Since the Starlink is a satellite internet, it must be placed in an area where there is no obstruction facing the sky due North.
How to reset the password?
If you encounter any issues during the setup or use of your router, you can factory reset it. You may do Power Cycle the Wi-Fi router at least 6 times, on roughly a 2-3 second interval (about as fast as you can probably manage to plug and unplug it). The router will take a few minutes to reboot and will require you to reconnect and set a new Network ID and Password. Network name will appear as “STINKY” or “STARLINK” in device Wi-Fi settings.
What will happen if PH gateway goes down?
Starlink Network is design with high redundancy. If PH gateways goes down, your Starlink will automatically switch or connect to the nearest gateway using inter-sat link even it is in other country.
Lead time to reactivate our plan?
In reactivating or deactivating a plan it must be on a monthly increment.
Can we purchase additional BW? How much?
Yes, Php. 60.00 per Gb or 200 php/gb for portable.
Does it have its own firewall?
No, the router is simply for SSID broadcast only.
I live in an area with snow, heavy rain, wind, lightning, or extreme temperatures - can I still use Starlink?
Starlink is designed and tested to handle a wide range of temperatures and weather conditions including snow, hail, sleet, heavy rain, and extreme heat. Starlink is not designed to handle hurricanes, tornadoes, earthquakes, meteors, dinosaurs, or other extreme forces of nature. Starlink has a built-in heater, so it is capable of melting snows, or it evaporate waters after a heavy rain.
What are the Starlink Service Plans?
Starlink Enterprise Lite
- PHP 28,000.00
- 1TB Priority Data
- Unlimited Standard Data
- Download Speed: Up to 350 Mbps
- Upload Speed: Up to 40 Mbps
Starlink Enterprise
- PHP 56,000.00
- 2TB Priority Data
- Unlimited Standard Data
- Download Speed: Up to 350 Mbps
- Upload Speed: Up to 40 Mbps
Starlink Enterprise Premium
- PHP 112,000.00
- 6TB Priority Data
- Unlimited Standard Data
- Download Speed: Up to 350 Mbps
- Upload Speed: Up to 40 Mbps
Starlink Enterprise Portable Lite
- PHP 28,000.00
- 50GB Priority and Ocean Data Cap
- Unlimited Standard Data on Land
- Download Speed: Up to 350 Mbps
- Upload Speed: Up to 40 Mbps
Starlink Enterprise Portable
- PHP 100,800.00
- 1TB Priority and Ocean Data Cap
- Unlimited Standard Data on Land
- Download Speed: Up to 350 Mbps
- Upload Speed: Up to 40 Mbps
Starlink Enterprise Portable Premium
- PHP 364,000.00
- 5TB Priority and Ocean Data Cap
- Unlimited Standard Data on Land
- Download Speed: Up to 350 Mbps
- Upload Speed: Up to 40 Mbps